Shipping policy

Shipping Policy

At Lunova, we work with third-party fulfillment partners to process and ship orders.

Processing Times

Orders are generally processed and shipped within the timeframe provided at checkout. Processing times may vary depending on product availability and other circumstances.

Shipping Options

Available shipping methods and their costs are displayed during checkout. Shipping options may vary depending on the product and delivery location.

Estimated delivery times are provided at checkout and are estimates only. Delivery times may be affected by shipping carriers, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase. Some orders may qualify for free shipping when the applicable free-shipping offer is available.

Order Tracking

When tracking information is available, it will be provided to you after your order has been shipped.

Delayed or Missing Orders

If your order appears to be delayed or has not arrived within the estimated delivery timeframe, please contact us at lunovaselection@gmail.com with your order number so we can help.

Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective item, please contact us at lunovaselection@gmail.com as soon as possible. Please include your order number and photos of the issue when applicable.

Contact

If you have questions about shipping, please contact us at lunovaselection@gmail.com.